Refund Policy

This Refund Policy applies to passes purchased on the JobShaped service, operated by Verida Group LLC. Building, editing, and downloading résumés are free, as are 2 AI customizations each month, so this policy concerns the optional paid passes only.

Nothing to cancel

A pass is a single one-time payment, not a subscription. It does not renew, we do not keep your card on file, and no further charge is ever made, so there is nothing you need to cancel to avoid being billed again. When the twelve months are up, your account simply returns to the free tier.

Our 14-day guarantee

If you are not happy, you may request a full refund within 14 days of your purchase. If you buy more than one pass, each purchase has its own 14-day window from the date of that payment.

When a refund is not available

• More than 14 days have passed since the payment, or
• The pass has expired, or its customizations have already been used.

In these cases the payment is non-refundable, except where a refund is required by applicable law. Unused customizations expire with the pass and are not refundable for cash on their own.

How to request a refund

Email us at refunds@jobshaped.com from the address on your account, including your payment reference (from your PayPro Global receipt). We aim to respond within 5 business days.

How refunds are processed

Payments and refunds are handled by PayPro Global, the Merchant of Record for your purchase. Approved refunds are returned to your original payment method by PayPro Global, typically within 5 to 10 business days.

Statutory rights

This policy is in addition to any refund or withdrawal rights you may have under applicable consumer-protection law, which are not affected by these terms.

Contact

Questions about refunds? Email refunds@jobshaped.com.