Refund Policy
This Refund Policy applies to passes purchased on the JobShaped service, operated by Verida Group LLC. Building, editing, and downloading résumés are free, as are 2 AI customizations each month, so this policy concerns the optional paid passes only.
Nothing to cancel
A pass is a single one-time payment, not a subscription. It does not renew, we do not keep your card on file, and no further charge is ever made, so there is nothing you need to cancel to avoid being billed again. When the twelve months are up, your account simply returns to the free tier.
Our 14-day guarantee
If you are not happy, you may request a full refund within 14 days of your purchase, provided you have used fewer than 10 customizations from that pass. If you buy more than one pass, each purchase has its own 14-day window and its own 10-customization limit, counted from the date of that payment.
Every account already receives a free monthly allowance of AI customizations at no charge, so you never need to buy a pass just to try the Service. This guarantee exists to cover a genuine mistake, such as an accidental purchase or a pass bought by error, not to let a pass be used up and then refunded.
When a refund is not available
- More than 14 days have passed since the payment, or
- 10 or more customizations from that pass have already been used.
In these cases the payment is non-refundable through our own 14-day guarantee, except where a refund is required by applicable law. Unused customizations expire with the pass and are not refundable for cash on their own.
PayPro Global’s own refund review
PayPro Global, our payment processor and the Merchant of Record for your purchase, also runs its own buyer refund review, separate from our 14-day guarantee above. You may submit a request to PayPro Global within 30 days of your purchase; PayPro Global will ask us to resolve it directly and, if that has not happened within two weeks, will review and decide the request itself under its own policy. Our 10-customization limit is our own guarantee and does not bind PayPro Global’s review.
If you are an EU or UK buyer, statutory consumer law normally gives you 14 days to withdraw from a digital purchase, but that right ends once the digital content has been accessed, which you acknowledge and agree to at checkout before the purchase completes.
How to request a refund
Email us at refunds@jobshaped.com from the address on your account, including your payment reference (from your PayPro Global receipt). We aim to respond within 5 business days.
How refunds are processed
Payments and refunds are handled by PayPro Global, the Merchant of Record for your purchase. Approved refunds are returned to your original payment method by PayPro Global, typically within 5 to 10 business days.
Statutory rights
This policy is in addition to any refund or withdrawal rights you may have under applicable consumer-protection law, which are not affected by these terms.
Contact
Questions about refunds? Email refunds@jobshaped.com.